Why we don’t accept returns?
To protect both our customers and our products, we do not offer returns for the following reasons:
- Product sensitivity & sustainability considerations
Our products (printed cards) are delicate and can be easily bent, scratched, or damaged during back-and-forth shipping. Once damaged, they cannot be resold. In addition, repeated transportation creates unnecessary waste and environmental impact, which does not align with our brand’s eco-conscious values.: - Long return timelines & high shipping costs
International returns often take a long time and involve high shipping fees. Whether the cost is covered by the buyer or the seller, it is usually not cost-effective for either side.
For these reasons, we do not support returns.
Damages and issues (Compensation policy)
Please inspect your order upon arrival. If your item arrives with a quality issue (for example, damaged cards, printing defects, or other product damage), please take clear photos and contact us at seeitcard@gmail.com as soon as possible.
After reviewing the evidence, we may offer compensation measures including but not limited to:
- Refund without return, and/or
- Replacement shipment (resending the product).
Please note: Whether an order qualifies for a replacement shipment is determined solely by us, and we reserve the final right of interpretation regarding replacement eligibility.
Exchanges
Because we do not accept returns, we also do not offer exchanges. If you need a different item, please place a new order.
Exceptions / non-returnable items
All items sold in our store are non-returnable, including (but not limited to) sale items and gift cards.
Contact
If you have any questions about this policy or your order, please contact us at: seeitcard@gmail.com