HAVE A QUESTION?
You may find your answer in our frequently asked question.
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FAQs
How may I get assistance with my online order?
You can contact our online Customer Service from Monday to Saturday, 09:00 am to 09:00 pm, or on Sunday, 12:00 pm to 09:00 pm. Alternatively, you can use Contact Us to send us an email.
Where obtain shipment information or track orders?
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please note that tracking information may take up to24 hours to become active.
Which means of payment are accepted by seeitcard.com?
All orders are payable in USD (U.S. Dollars). Currently, we only accept PayPal®. Your order will be dispatched only after we have verified your payment method and received authorization to process your payment.
What should do if the product is damaged or defective? (Compensation Policy)
Please inspect your order upon arrival. If your item arrives with a quality issue (for example, damaged cards, printing defects, or other product damage), please take clear photos and contact us at seeitcard@gmail.com as soon as possible.After reviewing the evidence, we may offer compensation measures including but not limited to:1. Refund without return, and/or 2. Replacement shipment (resending the product). Please note: Whether an order qualifies for a replacement shipment is determined solely by us, and we reserve the final right of interpretation regarding replacement eligibility.
Do you offer customization card?
Yes, SeeIt offers a customized card service. Pricing varies depending on the complexity of the design. Before we begin, we’ll confirm the details with you and provide a custom service agreement. A 60% deposit is required upfront as the customization fee. If you’re interested in a custom card, please feel free to contact us—we’d love to help.