Online shopping
Customer account
Orders
How may I get assistance with my online order?
You can contact our online Customer Service from Monday to Saturday, 09:00 am to 09:00 pm, or on Sunday, 12:00 pm to 09:00 pm. Alternatively, you can use Contact Us to send us an email.
How do I change information on my order after it has been placed?
Please contact our online Customer Service as soon as possible from Monday to Saturday, 09:00 am to 09:00 pm, or on Sunday, 12:00 pm to 09:00 pm. Alternatively, you can use Contact Us to send us an email. Once your order has been processed and dispatched, we are unable to change any order details, such as the name and/or address on the receipt/tax invoice.
I just finalised my order but I still have not received the order summary.
You may experience a slight delay of a few minutes after placing your order before you receive the order summary. Please also check your Spam/Junk folder, as the email may be delivered there depending on your settings. If you still haven’t received the email, please contact our online Customer Service from Monday to Saturday, 09:00 am to 09:00 pm, or on Sunday, 12:00 pm to 09:00 pm. Alternatively, you can use Contact Us to send us an email. We will verify whether your order has been successfully placed and update your email address if necessary.
How do I receive my invoice?
If you need an invoice after placing an order on SeeItCard, please contact our online Customer Service and let us know that you require an invoice. We will then send you an electronic invoice by email. We make every effort to ensure that our communications are delivered to you in a timely manner. However, it is possible that some emails are qualified as spam. Therefore, we ask you to check your spam folder if you have not received your Confirmation of Shipment email.
You will not receive a printed invoice with your delivery.